Make Sure the Right Person Gets the Order — Every Time
Biometric proofing for pickup and delivery. Bind the purchaser's live face to the order at checkout, then match identity at handoff with Face Matching — not facial recognition.
Order codes and names are not proof of identity
Retailers and consumers lose margin, merchandise, and trust in the last mile. Automated purchases win limited-edition drops, curbside orders are collected by the wrong person, and delivery disputes pile up — because anyone can present an order number, name, or QR code.
Last-mile handoffs are a growing fraud and loss vector
Package theft remains one of the most common property crimes tied to e-commerce. SafeWise's 2025 U.S. Package Theft Report — based on a nationally representative survey — found that 31% of Americans experienced a package theft incident in the past 12 months, with an estimated 104 million packages stolen nationwide. Consumer losses reached roughly $15 billion, and retailers and delivery providers absorbed an additional $22 billion through refunds, replacements, and reshipments.
High-demand retail drops face a parallel problem: specialized sneaker bots automate checkout at scale. F5 Labs tracked one large reseller operation that earned $2 million in profit from a single limited shoe drop by bypassing retailer defenses and funneling inventory to secondary markets.
Curbside and pharmacy handoffs show why name-and-order verification fails. News investigations document grocery curbside orders released to unauthorized collectors when staff verify only partial order details, and controlled medications dispensed to strangers who knew a patient's name and date of birth — without biometric confirmation that the person at the counter is the authorized recipient.
Where pickup and delivery break down
Bot-driven high-demand drops
Automated checkout tools purchase limited-edition inventory at scale, keeping product from intended customers and feeding resale markets.
Wrong-person curbside pickup
Grocery and mass-retail curbside flows often rely on order numbers with no binding between the online buyer and whoever arrives at the lane.
Package theft and delivery disputes
Porch piracy and failed handoffs drive chargebacks, re-ships, and customer churn — especially when delivery ends at an unattended doorstep.
Pharmacy handoff risk
Name, date of birth, or phone number alone cannot prove the person collecting a prescription — including controlled substances — is the authorized patient.
How verified package pickup works
FaceLock binds liveness and biometrics at purchase, then verifies with Face Matching at pickup or delivery.
Liveness at online purchase
During checkout, the customer completes a quick 3D liveness check. A live human is confirmed — not a photo, video, or deepfake.
Encode into a UR Code
The purchaser's biometric binding is sealed into a secure UR Code on the packing slip, wallet pass, or retailer app.
Present at pickup or delivery
The customer arrives with the order code or app. A store associate or driver scans it with FaceLock Reader.
Verify with Face Matching
FaceLock matches the live face to the original purchaser — Face Matching, not facial recognition. Only a positive match releases merchandise, with a full audit trail.
Use cases by vertical
Specialty retail
Stop bot fulfillment on limited drops. Ensure high-value fashion and electronics reach the intended customer.
Grocery and curbside
Reduce wrong-person pickup, chargebacks, and re-picks while improving curbside trust.
Pharmacy and healthcare
Add a compliance layer for controlled substances and sensitive prescriptions at pickup. See also our healthcare solution .
Delivery and logistics
Match recipient identity at the door and reduce porch-piracy claims and driver disputes.
Integrates with your existing stack
FaceLock adds biometric binding to checkout and handoff without replacing your order management or POS systems.
- ✓ Embed liveness at web or app checkout via FaceLock Creator workflows
- ✓ Print UR Codes on packing slips or deliver them in Apple Wallet and Google Wallet passes
- ✓ Verify at curbside, counter, or doorstep with FaceLock Reader — online or offline
- ✓ Deploy in your cloud or on-premises so PII stays in infrastructure you control
Trust, privacy, and auditability
Every handoff can be logged with timestamp, location, and biometric confirmation for chargeback and fraud investigations. Deploy the FaceLock ecosystem in your tenant — enrollment, liveness checks, credential issuance, and audit records remain in your environment. Only billing telemetry reaches FaceLock services; biometric payloads and credential content do not need to leave your boundary. FaceLock Reader verifies locally on the verifier's device with no central data collection during offline credential checks.
Learn about customer-hosted deployment →Product demo
A walkthrough of verified pickup flows — from checkout liveness to curbside Face Matching — is coming soon. Contact us to schedule a live briefing in the meantime.
Contact SalesReady to secure pickup and delivery handoffs?
Connect with FaceLock to plan a pilot for curbside, pharmacy, specialty retail, or last-mile delivery workflows.