FaceLock

FaceLock Terms of Use

Last Updated: January 12, 2026

These Terms of Use ("Terms") govern your access to and use of the FaceLock Creator Application (the "App"), the FaceLock Reader application, associated APIs, services, websites (including facelock.id), and any related tools provided by FaceLock (collectively, the "Services"). The Services are operated by FaceLock, located at 1800 City Farm Dr, Bldg 1B, Baton Rouge, LA 70806, United States ("FaceLock", "we", "us", or "our").

By accessing, registering for, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization (an "Issuing Authority"), you represent that you have the authority to bind that organization, and "you" refers to both you and the organization.

IMPORTANT: These Terms include important limitations on liability, dispute resolution provisions, and requirements regarding biometric-enabled credential issuance. Please read them carefully.

1. Acceptance of Terms; Modifications

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you agree to these Terms and our Privacy Policy (available at facelock.id/privacy). We may modify these Terms at any time. We will provide notice of material changes via the App, email, or website. Continued use after changes constitutes acceptance.

2. Description of Services

FaceLock provides a platform enabling Issuing Authorities to create biometrically bound credentials. Using FaceTec's 3D liveness detection and UR Code technology, the App facilitates the generation of digitally sealed, PKI-signed QR codes (UR Codes) that cryptographically bind a non-reversible representation of an end-user's face biometrics to credential data. These credentials — whether digital or printed — can be verified offline using the free FaceLock Reader app by comparing a live face scan to the sealed biometric reference.

Key privacy-preserving design:

  • FaceLock does not receive, store, or process raw biometric data, selfies, or reconstructible biometric templates.
  • All biometric processing occurs locally in the Issuing Authority's controlled environment via the FaceTec SDK.
  • FaceLock acts as a limited processor facilitating credential issuance infrastructure; Issuing Authorities remain data controllers for end-user personal data and biometrics.

3. Account Registration and Security

To use the App, you must create an account. You agree to provide accurate information and maintain the security of your credentials. You are responsible for all activities under your account. Notify us immediately of any unauthorized use.

4. Your Obligations as an Issuing Authority

As an Issuing Authority, you agree to:

  • Comply with all applicable laws, including data protection laws (GDPR, CCPA/CPRA, BIPA, etc.), when processing end-user personal data and biometrics.
  • Obtain all necessary consents, notices, and authorizations from credential holders before capturing or binding biometrics.
  • Ensure accurate, lawful issuance of credentials and maintain chain-of-custody records.
  • Not use the Services for illegal purposes, fraud, or to issue credentials without proper authority.
  • Implement appropriate security measures in your environment to protect biometric processing.
  • Promptly revoke or deactivate credentials when required (e.g., upon termination of relationship).

You are solely responsible for the accuracy of credential metadata and the legality of issuance.

5. Prohibited Conduct

You may not:

  • Reverse engineer, decompile, or attempt to derive the biometric binding or cryptographic processes.
  • Use the Services to create credentials for unlawful purposes.
  • Transmit malware, interfere with the Services, or attempt unauthorized access.
  • Misrepresent your identity or authority.
  • Circumvent any technical limitations.

6. Intellectual Property

The Services, including software, UR Code technology integration, designs, and trademarks ("FaceLock Marks"), are owned by FaceLock or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services solely for creating and managing biometrically bound credentials during your active subscription.

You retain ownership of your credential metadata, but grant us a license to process it as necessary to provide the Services.

7. Biometric Data and End-User Privacy

FaceLock does not collect, store, or have access to raw biometric data or templates. Biometric processing is handled exclusively by the FaceTec SDK in your environment. The resulting credential contains only a one-way, cryptographically secured reference.

You (the Issuing Authority) are the data controller for end-user data. You must provide your own privacy notices and obtain consents required for biometric processing. FaceLock disclaims any liability for your compliance failures.

8. Payments and Subscription

Access to the App may require a paid subscription. Fees, billing, and terms are specified in your order or subscription agreement. All fees are non-refundable except as expressly stated.

9. Termination

We may suspend or terminate your access for violation of these Terms, non-payment, or legal requirements. Upon termination, your right to use the Services ceases immediately. Sections concerning liability, IP, and governing law survive termination.

10. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ACCURACY, RELIABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACELOCK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

You acknowledge the inherent risks in biometric systems (e.g., false positives/negatives, spoofing attempts) and agree that FaceLock is not liable for verification outcomes.

11. Indemnification

You agree to indemnify, defend, and hold harmless FaceLock, its affiliates, and personnel from claims arising from your use of the Services, your issuance of credentials, your violation of laws, or your breach of these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Louisiana, United States, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Baton Rouge, Louisiana.

13. Miscellaneous

  • Entire Agreement: These Terms (plus any subscription agreement) constitute the entire agreement.
  • Severability: Invalid provisions shall be reformed to the extent necessary.
  • Force Majeure: We are not liable for delays due to events beyond our control.
  • Assignment: We may assign these Terms; you may not without our consent.

14. Contact Us

Questions about these Terms? Contact us at:

FaceLock
1800 City Farm Dr, Bldg 1B
Baton Rouge, LA 70806
United States
Email: legal@facelock.id